I had some friends fly over in May and they (Gina and her fiance , Richard) were so happy to come Home to Uganda,the Pearl OF Africa !
They rather had a bad time while travelling and so Richard sent me long review of an airline i used the same month. He asked me to try and reach out and call out for some similar experiences , help me here . Enjoy the read.
Emirates….hmm (This is how it starts out and you can tell it wont be a nice review)
So my review on services rendered so far …First off, the on board WIFI, sucks, and is a complete and total scam. From the moment you connect to the Wi-Fi access point , you will have a total allowance of 20MB… REALLY!?! Frigging megabytes….jeez….this is 2018 right?!? oh and this is further restricted by a 2 hour limit, which runs out fast. But the funny part is, I took over 45 minutes to connect and get through the authentication process as the pages were so slow and unresponsive and kept crashing out. And just doing all of that, used up 3.1mb….hmm…
So once connected, some light browsing is about all you can do. Good luck sending a text on whatsapp, took over 10minutes to send this message and a further 5 once it had been sent for the recipient to receive.
Boom … refused to connect at all… and this applies to all Emirates flights I’ve experienced so far..
Flight from LGW to DXB……
So the flight was delayed, which became a bit of a problem when it came to our connecting flight as we barely had enough time to make it from the terminal we landed at to the other side of the airport before the flight left without us. I felt very stressed, and not knowing where we were meant to be going within the airport was a struggle, watching as my fiance (an experienced traveller) was noticeably ignored when she attempted to ask for directions as after all she is female and therefore insignificant ………………………………. (had to clear out some of the stuff you wrote here Richard)
Staff attitude on the flight sucked, made a simple request for a glass of water, I had taken some diazepan earlier so was feeling quite chilled but very thirsty…
45minutes after asking for the water, I reminded them, received no word of apology but a further 20minutes and I received a small plastic cup with about 2 sips worth of water… (Happened to me several times too , only that i had a big water bottle isntead they had to give me more than two sips of water , but the delay really sucks )
I asked immediately for more…never arrived. And I pressed the button for assistance on multiple occasions only for my fiance to observe them turn it off from their console.
In flight menus…. 2 options , both full of bloody mushrooms, and the only option for desert had rhubarb. Can’t stand that!!
This review is not about food, it’s about the service. No in flight meal is ever going to be something you will savour, or want to write home about, but it should at least be palatable, and have enough options for people.
So that was LGW to DXB.
DXB to Entebbe was fairly uneventful, had no issue, Staff seemed polite and efficient but as I said previously, having booked my flights with Emirates, and my initial flight being delayed, I was left with less than 5 minutes in Dubai to navigate an unfamiliar airport to make my connection. Emirates should have made some kind of allowance for this delay, at least met people at the terminal and helped them navigate.
So now we are on to the flight home…2 weeks of fun in the sun in Kampala but reality hits, and home we go…
Entebbe to DXB.… and once again…it all goes wrong….
Initially , same issue as before, needed water which ,after 30minutes , arrived in a measure too small in number for science to record. A request for further water went astray, but eventually over an hour into the flight my thirst was quenched. The in flight menus were handed out pretty early on, which surprised me when I was presented with options which sounded quite nice, silently thinking ….I choose the beef, desert sounds nice, vanilla compote, not sure what a compote is but I’ll give it a crack…. but no…. not on this flight…. here’s why…
It turns out Ramadanan..(RAMADAN) ).or something like that… in my ignorance I will attempt to explain.. a supposed “fast” for a set period of days or weeks which means NO EATING…
With that in mind, Emirates in their infinite wisdom figured that most of the people on the plane would not be eating….so they didn’t put enough food on it…. but as it turns out ….. Ramadan these people will NEVER turn down free food… so one by one they all chose to eat.
When it came to the entire left side of the plane, the stuff had run out.
Yes, they were quite apologetic and yes they fully admitted it was their fault but at this stage I was furious.
I literally managed to get some warmed up bread (which had been stolen from first class).
Emirates, I was persuaded to pay double the average cost of a flight to go with you as your service is supposed to be the best but no…I’m not even remotely happy.
Let’s see what DXB to LGW has in store!!
So here we are.. the final leg of the journey…..
First off, DXB officially sucks as an airport. Lack of signage means good luck finding anything. Our first and only priority was to find the Emirates Customer Service Desk.
Finding it was a mission, and after explaining how bad the service was, we were told that basically there was nothing they could do. We had to lodge any complaints Online and not to expect anything to be done about it. I said that I wanted that in writing and their attitude changed slightly. A supervisor was called and even had the guts to ask” do we have any evidence that there was no food on the plane and the service was “shit?” I nearly pulled his lungs out. But producing a phone full of camera shots and recordings proved a worthy method.
So he offered to change our seats for extra legroom and gave us some meal vouchers to use at nominated places in the airport.
All seemed to be getting better.
Finding any of these places was impossible so eventually as we were running out of time we settled on a place. Turns out that with a meal voucher, you are only entitled to the scrapings from the bottom of the chefs shoe. Nothing more and nothing less from the menu. So we chose to pay through the nose for a couple of hot dogs and some water as having just spent 5 hours with nothing, I didn’t fancy another 7 either.
So we finally get to the gate and on to the plane. From here on was not too bad, the staff on this flight were polite , friendly and helpful. My only complaint would be that the extra legroom seats, do not allow you to lift the arm rest so you can lean together to sleep, and are by the door, which for some reason was very cold (yes they did remember to shut it before takeoff) so I gave my incredibly thin blanket to my fiance and spent the next 7 hours shiverin…………
What happened EMIRATES ? WHY DID YOU DO THAT TO RICHARD AND GINA !!!!?